Complaints are the school books from which we learn. We as a company firmly believe in it. We have dedicated Care Department to handle all the complaints. The major modes of receiving the complaints are:
- Phone calls
All the complaints received from these modes are registered in complaint management that is a centralized database of all these complaints.
All the complaints registered are issued a unique Complaint No. that is issued to the complainant for further follow up. A commitment date is provided to the complainant by which the complaint is anticipated to be solved. In case of any revision in dates due to some unforeseen circumstances the complainant is provided the revised date. The priority of these complaints is set by the Head of the Department based on the severity of issue.